Tour bookings involve discussions to customize the best experience for you. Once finalized, a quote will be agreed upon.

A deposit payment confirms the booking, after which a confirmation will be sent.

Clients must complete forms providing necessary details such as flight information and dietary restrictions.

Special requests noted in our Registration Form will be considered, but non-registered requests are not guaranteed.

Once a deposit is received, prices are guaranteed except for:

Estimated price increases for future bookings.

Government fees, taxes, or fuel surcharges imposed after booking.

Major errors in quotation or significant exchange rate fluctuations.

Camping Safari: 10% deposit required.

Lodge Safari: 40% deposit required.

Tailor-made Safaris: 10%-70% deposit based on customization.

Final payments can be made upon arrival (cash preferred).

Payments via bank transfer, credit card (3.5% surcharge), or online methods (PesaPal).

Payments must be made to company accounts in Tanzania.

The Company may adjust itineraries due to unforeseen circumstances (e.g., weather, supplier issues).

Adjustments will not affect the quality or length of the trip.

Clients may request changes, but an amendment fee may apply.

Cancellations made within 10 days of departure result in full forfeiture.

Cancellations made before 10 days may be eligible for a refund (lodging tours subject to provider policies).

No refunds for canceled individual tours, but credit notes may be provided in some cases.

Travel and medical insurance are highly recommended.

Clients are responsible for their own insurance covering medical emergencies, trip cancellations, and personal belongings.

High-risk activities (e.g., scuba diving, mountain climbing) are undertaken at clients’ own risk.

The Company reserves the right to terminate a trip if a client’s behavior causes distress, danger, or inconvenience to others.

Clients must disclose any medical conditions or physical limitations at the time of booking.

The Company is not liable for delays, third-party defaults, natural disasters, political instability, theft, or any other unforeseen events.

The Company is not responsible for losses due to airline delays, visa issues, or additional expenses incurred during the trip.

Optional activities are provided by independent operators and are not part of the contract with Serengeti Landmark Tours.

The Company is not liable for any incidents related to third-party excursions.

All disputes shall be governed by Tanzanian law and handled in Tanzanian courts.

Borbo Safaris

P.O. Box 842, Arusha, Tanzania

Phone: +255 766 078 082

Email: info@borbosafaris.com